About Me
My name is Dillon DeArmond, an IT professional with over 7 years of experience in delivering valuable and quality customer-driven solutions within highly complex environments. I strive to maintain an emphasis on continual improvement and learning. I have a track record of building high-performing teams and excel at navigating ambiguous situations, adapting to changes quickly, and collaborating across organizational silos. I have a background in Agile methodologies and tools to help clients manage the flow of work through large portfolios involving many teams.
Work Experience
CapTech Consulting
June 2019 - June 2021
Senior Consultant
IT Project Manager/Scrum Master
Top 10 Independent Broker-Dealer - Enhance the Advisor Experience
Led multiple co-located agile software teams to successfully deliver over 500 new features to their integrated financial advisor platform. This application is leveraged by over 20,000 financial professionals - including 16,000 independent advisors, more than 700 financial institutions, and over 4,00 institutional clearing and technology subscribers.
User Experience Research/Business Analyst
Top 3 US Bank - Gamify the Check Processing Experience
Led the research, design, and development of a gamification effort that was layered over an existing check processing application. The gamified experience motivates and rewards employees for behaviors which saw a 13% increase in productivity across all functions without changing the fundamental nature of their work.
CapTech Consulting
June 2017 - May 2019
Consultant
Customer Relationship Management (CRM) Process Analyst
International Investment Management Firm - SalesForce Lightning Upgrade
Delivered user personas, requirements for future enhancements, and managed a successful SalesForce Lightning Experience upgrade strategy for a global user base that allowed Sales Reps to efficiently capture and update Opportunity and Account data in an externally reportable format.
User Experience Research Analyst
Top 3 US Bank - Improve the Customer Queuing Experience
Led the industry research, marketing analysis, and ideation phases of a project to improve the customer queuing experience for platform services within the bank.
Lowe's Home Improvement
Senior Associate Business Analyst
June 2015 - May 2017​
Translated business needs into technical requirements using various elicitation techniques to capture appropriate requirements from stakeholders. Completed process and gap analysis to gain comprehensive understanding of how processes impact business operations and identified opportunities to boost process efficiencies.
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Provided insight into the optimization of solution delivery. Performed SWOT analysis of multiple Software Development Life Cycle methodologies including Agile, Waterfall, and Iterative. Collaborated across all areas of IT to develop 20 SIPOC models that defined enterprise wide execution of IT solutions at the program and project level.
Education/Skills/Certifications
Education
Virginia Polytechnic Institute and State University
Bachelor of Science, Business Information Technology - May 2015
Development Methods / Environments / Tools
JIRA, Python, Office, Salesforce, SQL, Gamification, Agile, Kanban, Scrum, Project Management
Certifications
Certified ScrumMaster (CSM)® - Scrum Alliance
Certified Associate in Project Management (CAPM)® - Project Management Institute
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